Vendor Management Checklist for SMEs

This checklist helps SMEs in evaluating, onboarding, and managing IT vendors effectively.

🔍 Evaluation

• Does the vendor provide services aligned with your current and future business needs?
• Are the vendor’s certifications and references up to date?
• Do they demonstrate transparency in pricing and service delivery?

📝 Onboarding

• Has an SLA been signed covering uptime, support, and response times?
• Is vendor access to your environment clearly documented and monitored?
• Are data protection and confidentiality clauses reviewed by legal?

📊 Performance Monitoring

• Do you regularly review vendor performance against agreed metrics?
• Is there a clear escalation path for unresolved issues?
• Are feedback loops in place with key users and stakeholders?

🧯 Risk & Exit Strategy

• Is a termination clause clearly outlined in contracts?
• Are transition plans in place in case of vendor disengagement?
• Is business continuity considered in case of vendor failure?