Scaling IT Operations – Strategy Checklist

This checklist supports the March 2018 blog post, helping SMEs plan and scale their IT operations as they grow. Use it to review readiness across process, infrastructure, and people.

✔️ Strategic Planning

• Do you have a documented IT roadmap that aligns with business goals?
• Are growth projections factored into infrastructure planning?
• Have you identified processes that require automation or optimisation?

✔️ Infrastructure Readiness

• Are your network and servers scalable without major redesign?
• Is your cloud strategy capable of handling workload growth?
• Have you conducted recent performance benchmarking?

✔️ Process Maturity

• Do you track IT metrics (e.g., availability, performance, incident volume)?
• Are there documented processes for support, change, and escalation?
• Have key workflows been mapped and reviewed for efficiency?

✔️ Talent and Support

• Do you have the internal expertise to support new systems?
• Have you assessed the need for managed services or outsourcing?
• Is onboarding and training scalable for IT staff or users?