Managed Services vs. Break/Fix Comparison

This comparison outlines the differences between traditional Break/Fix IT support and modern Managed Services to help you determine which is right for your business.

Feature Break/Fix Managed Services
Billing Model Pay-per-incident Flat monthly fee
Monitoring No ongoing monitoring 24/7 proactive monitoring
Support Availability As-needed, often delayed Guaranteed response SLAs
Maintenance None unless requested Regular preventive maintenance
Security Updates Infrequent, on request Scheduled patching and updates
Strategic Guidance None IT planning and consultation included
Cost Predictability Variable and unpredictable Fixed and forecastable

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