Device Lifecycle Management Policy Template

This template provides a starting point for organisations seeking to formalise their approach to managing the full lifecycle of client computing devices.

1. Purpose

To ensure standardised procurement, support, and retirement of all endpoint devices used within the organisation.

2. Scope

This policy applies to all laptops, desktops, tablets, and mobile phones issued to employees or contractors.

3. Lifecycle Phases

• Procurement: Standard devices must be purchased via approved vendors.
• Deployment: Devices will be provisioned using corporate imaging or MDM tools.
• Support: Users will report issues via the helpdesk; devices will be monitored remotely.
• Retirement: Devices will be wiped, decommissioned, and disposed of in accordance with data security and environmental policies.

4. Refresh Cycle

Standard refresh cycles are 3 years for laptops and 5 years for desktops. Exceptions require IT approval.

5. Security & Compliance

• All devices must use encrypted storage and endpoint protection software.
• Devices must connect to the corporate network at least every 30 days for patching and compliance checks.
• Lost or stolen devices must be reported within 24 hours.

6. Roles & Responsibilities

• IT is responsible for lifecycle tracking and secure data handling.
• Employees are responsible for reasonable care and timely reporting of issues.

7. Disposal & Recycling

Devices will be retired using certified e-waste vendors. A record of disposal will be maintained for compliance.