Remote IT Support Readiness Checklist

Use this checklist to ensure your organisation is equipped to deliver effective remote IT support.

• ✅ Documented remote support protocols and escalation paths
• ✅ Secure remote access tools with MFA enabled
• ✅ Proactive monitoring tools with alerting configured
• ✅ Standardised ticketing and remote desktop software
• ✅ Training plan for both IT staff and end-users
• ✅ Redundancy and backup plans for key infrastructure
• ✅ Regular review of remote support KPIs