IT Support Streamlining Checklist

Use this checklist to evaluate and enhance the efficiency of your current IT support operations:

• ✔️ Tiered support model implemented
• ✔️ Password resets and account unlocks automated
• ✔️ Centralized IT support portal in place
• ✔️ Remote support tools available for hybrid teams
• ✔️ Knowledge base regularly updated and used
• ✔️ Ticket tracking and trend analysis active
• ✔️ CSAT surveys post-resolution implemented
• ✔️ First contact resolution rates monitored
• ✔️ Secure identity verification processes defined
• ✔️ Support activity audits and access controls enforced