Hybrid Work IT Policy Guide

This guide outlines the IT policy framework suitable for small and mid-sized businesses adopting hybrid work models in New Zealand. Use this to align tools, expectations, and support boundaries.

📑 Key Policy Components

• Approved devices and support scope
• Security expectations: MFA, encryption, and patching
• Data handling responsibilities
• Network access (VPN, Zero Trust, split tunneling)
• Collaboration tool use and account control

🧰 Recommended Tooling Stack

• Endpoint management: Intune, Kandji, or JumpCloud
• Remote support: Splashtop, AnyDesk, or TeamViewer
• Cloud suites: Microsoft 365, Google Workspace
• Access control: Okta, Azure AD, or Duo

🛠 Best Practices

• Define escalation paths and support hours
• Regularly review device and access compliance
• Train hybrid staff annually on policy updates
• Document BYOD exceptions and liability