MSP Evaluation Worksheet

This worksheet helps SMBs in New Zealand evaluate potential Managed Service Providers based on support quality, transparency, and fit for growth goals.

📝 Evaluation Questions

• What response times are guaranteed in your SLA?
• Is support available 24/7 or only during business hours?
• What’s included in patching, monitoring, and security coverage?
• Do you support hybrid, remote, and cloud-only environments?
• How are tickets escalated and tracked?
• Do you provide visibility into user/device status and health?
• Can we access regular reporting or reviews?
• Are there hidden fees for after-hours or project work?

📋 Worksheet Tips

• Use a side-by-side table to compare 2–3 MSP candidates
• Check references and case studies, not just pricing
• Ensure clarity on what’s not included in support

Use this as part of your decision-making process before committing to a long-term MSP relationship.