Safe AI Adoption Tipsheet

This tipsheet provides a practical foundation for safe, effective AI adoption in small and medium-sized businesses (SMBs).

✅ AI Use Cases with Real ROI

• Document drafting (emails, reports, meeting summaries)
• Customer support chatbots
• Internal knowledgebase search
• IT ticket classification and auto-responses
• Meeting transcription and summarisation

🔍 Tool Evaluation Criteria

• Does the tool offer transparency (explainability)?
• Can AI-generated content be audited and tracked?
• Are there configurable permissions for data access?
• Does it comply with your privacy or sector standards?

🛡 Risk Mitigation Techniques

• Establish data handling rules for AI tools
• Use commercial versions (not free/public ones)
• Provide staff training on prompt safety and context risks
• Log and review AI interactions periodically

✅ Approval and Governance

• Define what tools are allowed and who approves them
• Use internal policy templates for acceptable use
• Include AI governance in your IT review cycle